Safety Notice
COVID-19 Policy
COVID-19 Policy at The Swan at Hay
The safety and wellbeing of our colleagues, guests and visitors has always been our main priority. We have implemented measures in order to create a safe environment for everyone. We are constantly monitoring and reviewing best practice from the Government, as this changes we will update our methods and processes accordingly.
COVID-19 Policy
- All of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
- PPE has been provided and is readily available for all of our teams to use as and where required
- We have adapted our working methods and shift patterns to create a safer working environment
- We have implemented social distancing measures and additional signage throughout the building
- Sanitiser points are available throughout the hotel including main entrance and exit areas
- Common and high use touch points have been identified and enhanced cleaning procedures are in place
- Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
- Minimum touch check-in and check-out procedures
- The cost of your stay should be paid prior to or on arrival
- Card payment only, we currently do not accept cash
- Services provided during your stay will be charged upon consumption
- Single use amenities are provided in your room
Food & Beverage
- All dining requirements should be booked in advance if required
- “Grab and Go” breakfast and dinner options are available
- Our menu offering has been adapted and requires minimal food preparation and handling
- We have outside areas available for dining
Meetings & Events
- Room capacities have been adjusted to facilitate social distancing
- Many event rooms have access to outdoor spaces
- We are happy to show you around our facilities
COVID-19 Guest Guidelines
- We request you make your reservation in advance of your arrival and advise us of your dining requirements
- We will require full name, address with postcode, contact telephone number and email address at the time of booking
- You will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines
- The cost of your stay should be paid prior to or on arrival (we do not accept American Express or Diners cards, or currently cash payment)
- If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
- We would request you adhere to the Government guidelines in relation to your stay with us. For further information please refer to https://www.gov.uk/coronavirus
- We are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
- If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
- If you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items
- We have implemented social distancing measures and additional signage throughout the building and request you respect them.
- Sanitiser points are available throughout the hotel including main entrance and exit areas
- Common and high use touch points have been identified and enhanced cleaning procedures are in place
- Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
- We will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team
- Any services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment
Food & Beverage Offering
- All dining requirements should be booked in advance if required
- "Grab and Go" breakfast and dinner options are available
- Our menu offering has been adapted and requires minimal food preparation and handling
- We have outside areas available for dining
- Opening times will be adjusted to allow for service respecting social distancing measures
- You will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
- You will receive a receipt from us by email once you have departed
- We hope you enjoy a safe stay with us and look forward to your return!
Got a question?
Got any questions in mind?
Please contact our knowledgeable team today who will be happy to help.